1win Pakistan Privacy Policy

Welcome to 1win Pakistan. This Privacy Policy outlines our unwavering commitment to protecting your personal information. As a company operating under an official Curaçao license, we are bound by international regulations to ensure the security and confidentiality of your data. By using our website and services, you entrust us with your information, and we take this responsibility seriously.

This document explains what data we collect, why we need it, and how we protect it, ensuring a transparent and secure gaming experience for all our users in Pakistan.

Our Commitment to Your Privacy and Security

At 1win, safeguarding your privacy is fundamental to our operations. Our goal is to create a trustworthy environment where you can enjoy our services with complete peace of mind. We adhere strictly to legal requirements regarding data protection and have implemented robust security measures to prevent unauthorized access, disclosure, or alteration of your personal information.

What Information We Collect and Why

To provide our services and comply with legal standards, we collect certain types of information. Below, we detail the categories of data we gather.

Data You Provide to Us

This is information you actively share with us during key interactions on our platform:

1. Registration: When you create an account, you provide your full name, email address, phone number, and date of birth.
2. Verification (KYC): To comply with anti-fraud and anti-money laundering regulations, we may request identification documents, such as a passport or national ID card, and proof of address.
3. Communication: When you contact our customer support, we collect the information you provide in your query.

This information is essential for creating and securing your account, and it is provided by you at your own discretion during these key processes.

Data We Collect Automatically

As you interact with our website, we automatically gather technical information to enhance performance and security:

1. Log and Device Data: This includes your IP address, browser type, operating system, device information, and language settings.
2. Usage Data: We track your activity on our site, such as session duration, pages visited, and features used. This helps us analyze trends and improve user experience.

Collecting this technical data is standard practice and vital for ensuring the operational integrity, security, and optimization of our platform for all users.

How We Use Your Personal Data

Your data is used exclusively for legitimate and clearly defined purposes. The following list explains our primary reasons for processing your information.

1. To Provide and Maintain Services: We use your data to manage your account, process transactions, and give you access to our full range of gaming services.
2. To Comply with Legal Obligations: As a licensed entity, we are required to cooperate with authorities in preventing illegal activities like fraud and money laundering.
3. For Security and Verification: We verify your identity to protect your account and ensure compliance with our terms of use.
4. To Improve Our Platform: Analyzing user data helps us enhance our website's functionality, develop new products, and tailor our services to player preferences.
5. With Your Explicit Consent: For marketing communications, such as promotional offers and newsletters, we will only use your data if you have given us clear consent.

Each of these purposes is directly linked to providing a secure, functional, and legally compliant gaming service, ensuring your data is never used arbitrarily.

Data Sharing and Disclosure

1win Pakistan does not sell or rent your personal data to third parties. We only share information in the following specific circumstances:

1. With Service Partners: We may share data with trusted partners (e.g., payment processors) who help us operate our website. These partners are contractually obligated to protect your data.
2. For Legal Reasons: We may disclose information to government authorities if required by law or during an investigation.
3. Within the 1win Group: Data may be shared with other companies within the 1win corporate group for operational purposes.

These disclosures are strictly controlled and are only made when necessary to operate our service or comply with our legal duties, always prioritizing your privacy.

Advanced Security Measures

We employ a multi-layered security strategy to protect your data at all times. Our measures are detailed below.

Data Encryption

All sensitive information transmitted between your browser and our servers is protected using state-of-the-art SSL (Secure Socket Layer) and TLS (Transport Layer Security) encryption protocols. Your personal data is always stored in an encrypted format.

Access Control

Access to your personal data is strictly limited to a small number of authorized employees who require it to perform their job duties. All such personnel are bound by strict confidentiality agreements.

Network Protection

Our network is secured by industry-leading firewalls and intrusion detection systems to prevent unauthorized access and protect against cyber threats.

Your Rights Regarding Your Data

You have full control over your personal information. Your rights include:

1. The Right to Access: You can request a copy of the personal data we hold about you.
2. The Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
3. The Right to Deletion: You can request the deletion of your personal data, subject to certain legal and administrative retention requirements.

To exercise any of these rights, please contact our support team.

Our Policy on Cookies

Our website uses cookies to improve user experience, remember your preferences, and ensure proper site functionality. You can manage your cookie settings through your browser.

Children's Privacy

The services of 1win Pakistan are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed.

Contact Us and Dispute Resolution

If you have any questions about this Privacy Policy or believe your rights have been violated, please contact us immediately.

1. Email: support@nmcgroup.com.pk

Our team will address your concerns promptly. If you are not satisfied with our resolution, you have the right to lodge a complaint with your local data protection authority.